At PeekCare, we have several shipping options, we always do them through specialized courier companies, to know exactly how much your shipment will cost, keep in mind that this will depend on several factors: the destination, the selected delivery time, the amount of the purchase and the weight of the shipment.

Keep in mind that in order for delivery times to be met, you must place the order before the cut-off time. After said cut-off time, the order will be processed the next business day, since we cannot deliver it to the transport company. Keep in mind that the cut-off time depends on the transport selected. If you choose standard shipping, the cut-off time is 5:00 p.m. and if you choose express delivery, the cut-off time is 2:00 p.m.

The selected orders to pay in cash on delivery, will begin to be prepared in the same way as if the payment had been by credit or debit card.

Whenever you place an order we will inform you by email when we have proceeded to the shipment. In addition, we will monitor the delivery and will contact you if there is a problem. That is why we ask that you provide us with a phone number in the ordering process.

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TIME AND DAY OF DELIVERY

Keep in mind that transport companies only work from Monday to Friday. They do not distribute on Saturdays or Sundays or holidays. In addition, when we give you approximate delivery dates we consider national holidays.

We would love to guarantee you a delivery time, unfortunately we cannot. The transport companies will be able to make the delivery throughout the agreed day before 20:00. However, an approximate schedule may be indicated that the company will try to meet, but is not required. In case they do not locate you, the transport company will try a second delivery agreed with you. If after the second attempt they do not locate you, you will have to pick up the order at the facilities of the transport company.

ORDERS NOT DELIVERED

If an order is sent and cannot be delivered for reasons attributable to the customer, the amount paid for the shipping costs will not be refunded, again having to pay other shipping costs for the reshipment of the merchandise.

RESPONSIBILITY IN THE DEADLINES AND CARRIER

Delivery times are approximate, they cannot be taken as a safe guarantee, although, generally, we have fulfilled 95% of the orders. In exceptional cases, we reserve the right to modify the transport company with which we will send the package, but always maintaining transit times.

PeekCare's liability is limited in cases of force majeure (strikes, adverse weather events that impede normal traffic by land, sea or air,…). In these cases, the orders will be delivered as soon as possible, and the terms indicated above will not apply.

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